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SALON POLICIES

Please make sure you read through ALL Terms and Conditions before you book.

Deposit: We kindly request to make a deposit for each service to secure your booking,  and pay the remaining amount at your appointment

 

Requires: We requires a minimum of 48hrs notice for any cancellations and rescheduling prior to your booking - Please understand less than 48hr notice does not give us enough time to fill your slot.

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Deposit Credit: Your booking fee will be credited with us (for future booking) for any cancellations and rescheduling made more than 48hrs notice prior your appointment.

 

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Late arrival: If you’re going to be more than 10 minutes late. Your appointment will be cancelled, in this event you will be deemed as a no-show and your deposit fee will forfeited, Please note: If you’re late to your appointment and We’re no longer have enough time for your services slot which you’ve booked . You booking deposit fee will forfeited.

 

Warranty: Eyelash extensions will have 3 days warranty and Nail will have 10 days for warranty from the day of the initial nail and lash treatment. exclusive decoration charm/rhinestones, broken or chipping nail for wear and tear reason. That means, We will fix any issues relate to nail lifting/ fall out completely or eyelashes fall out more than 7~10 lashes/per day. all repair must be complete after 48hrs after contacting us. After warranty time frame is finished there is a fee applied for fixing cost.

 

Refund: If you’re unhappy with your nail / lashes please make us aware of it immediately. We will fix them to achieve your satisfaction. No refund to be given after you have left the salon. if you wish to change to difference as “nail art, shape, color, length” after you have left the salon. a fee will applied to accommodate your request.

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**Multiple Services Booking**: Each service has it own time slot. If you booked multiple services and decide to reduce the number of services (e.g. booked full set nail and full set eyelash extension) and decide to proceed with one only service (e.g. full set nail) and cancel (e.g. eyelash extensions) with less than 48hrs notice prior to your appointment, the full amount of the booking deposit fee of the cancelled service(s) (e.g. eyelashes) will still be charged.

 

NOTE: Please understand if you cancellation one or more of services which you has been booked with less than 48hrs notice, that's mean does not give us enough time to fill your slot, and someone else also missed out on nail or eyelashes. No cancellations or changes allowed within 48hrs of the appointment. Booking fees are NON REFUNDABLE.

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